This privacy policy sets out how Flora & Fauna Exmoor uses and protects any information that you give to us when you use this website.

Who are we?

We are Daniel and Rachel Barber of Little Haddon Farm, Skilgate, Taunton, Somerset, TA4 2DE.  You can contact us at info@glampingexmoor.co.uk. We are the controller of the information that we obtain from and about you. We understand and respect the importance of your privacy and we are committed to the fair and transparent processing and safeguarding of your personal information and other data which is collected by us or provided to us via the use of our website.

In providing our services to you, we must collect personal information from you and make subsequent use of it as outlined below. By visiting our website, you are accepting and consenting to the practices described in this policy.

How we will collect information?

We will only collect personal information from you by specifically asking for it:

When you make a booking with us over the telephone or via our internet booking facilities.

When you write, telephone or email us to make an enquiry.

Participate in discussion on social media.

What information will we collect?

We may collect all or some of the following information relating to you or other parties on your booking:

Names and contact details (including your telephone number, email and postal address);

Special requirements such as those relating to any disability or medical condition.

When you choose to book via the Flora & Fauna website, you’re taken to a third party website hosted by Lodgify and will be prompted to give credit/debit card or other payment details to their payment processor, Stripe. Whilst it may feel like we are collecting this information, it is actually being collected by Stripe directly. We do not see or store your credit card information. 

How we will use the information you give?

We may use information held about you in the following ways:

To administer and improve our Website and our service so that it is most effective.

To deal with enquiries, and carry out our obligations arising from any contracts entered into between you and us;

To notify you of any service, support or updates in relation to our Website that may affect you;

To provide you with information, products and services that you request from us;

For internal record-keeping, reporting, service renewal.

We may also contact you for marketing purposes. This is where we will provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were subject of a previous sale to you.

Will my information be disclosed to third parties?

In short, no.  However, we may disclose your personal information to third parties if we are under duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply terms of use to our terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Daniel and Rachel Barber, any of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We may process your data because:

We are legally obliged to e.g. to confirm your identity; the processing is necessary for the performance of the contract with you to provide our services.

In some instances, we will rely on your consent to process personal data and where we do this, it will be flagged to you at the time.

Security and retention of your information

We will take necessary steps to make sure that the information we hold about you is kept secure at all times against unauthorised or unlawful loss or disclosure. We will retain it only for as long as it is needed for its original purpose or to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Any information no longer required will be deleted or disposed of confidentially and completely. We also have appropriate contractual obligation with our ‘data processors’ to ensure that they comply with the requirements of UK law. However, outside the European Economic Area, controls on data protection may not be as wide as the legal requirements in this country.